mplsystems & injixo integration to transform productivity in contact centres

PRESS RELEASE: mplsystems & injixo integration to transform productivity in contact centres: Combining mplsystems’ pioneering contact centre and customer service technology with injixo’s workforce management software, the integrated solution brings a dynamic collaboration for improved productivity and customer experience. Continue reading mplsystems & injixo integration to transform productivity in contact centres

Bright Pattern and Reply.ai Introduce Bots with a Human Touch

PRESS RELEASE: Automation is not unusual in the customer service industry – IVR menus over the telephone are used in every call center. Unfortunately, the automation most often came at the expense of customer experience: frequently a customer needed something the machine could not help with, and a live person was needed to be connected in time to handle the exception. Continue reading Bright Pattern and Reply.ai Introduce Bots with a Human Touch

Noble Systems Announces 2017 Select Noble Users Group Conference Series

PRESS RELEASE: Noble Systems, a global leader in omnichannel contact centre technology solutions, has announced the dates of its 2017 Select Noble Users Group (SNUG) Conference series. The conferences help Noble’s users “get connected” to their Noble products, to other users facing similar business challenges, and to the Noble Systems team, so they can work faster and smarter, lower costs and optimise results. Continue reading Noble Systems Announces 2017 Select Noble Users Group Conference Series