Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

PRESS RELEASE: Genesys, a market leader in omnichannel customer experience and contact center solutions, and Interactive Intelligence Group Inc., a global leader of cloud and on-premise solutions for customer engagement, communications and collaboration, today announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion. Continue reading Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience

PRESS RELEASE: Avaya announced the latest version of its market-leading unified communications solution for small and midsize businesses. Avaya IP Office release 10 adds a number benefits for businesses in terms of security, resiliency and end-user experience, as well as for the channel partners who serve them. Continue reading Avaya IP Office Increases Security for Cloud-based Deployments, Enhances User Experience

Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets

PRESS RELEASE: Audio and communications technology specialist Jabra is now offering customers access to Cortana, Microsoft’s digital personal assistant. This is via integrated, Cortana-ready headsets, which offer high-quality audio with the voice-control functionality of Cortana, giving users easy access to all that Cortana has to offer. Continue reading Jabra enhances enterprise voice generated communication with launch of Cortana-integrated headsets

TMC Names ShoreTel Connect a 2016 Communications Solution Product of the Year Award Winner

PRESS RELEASE: ShoreTel® announced that TMC, a global, integrated media company, has awarded ShoreTel Connect™ a 2016 Communications Solution Product of the Year award. ShoreTel Connect is a unique, single solution and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. Continue reading TMC Names ShoreTel Connect a 2016 Communications Solution Product of the Year Award Winner