Creative Virtual’s V-Person™ Now Available on Facebook Messenger

PRESS RELEASE: Creative Virtual has recently made their natural language virtual agent technology, V-Person, available within Facebook Messenger. This new integration empowers organisations to utilise their existing self-service knowledgebase to provide consistent, personalised engagement through Facebook’s popular chat platform. Continue reading Creative Virtual’s V-Person™ Now Available on Facebook Messenger

Mitel Enhances Contact Center Solution to Power Exceptional Customer Experiences for Today’s Mobile Consumer

PRESS RELEASE: Mitel®announced expansions to the MiContact Center Business digital customer experience solution. The expansions provide cross-platform integration and a browser-based application to help agents and supervisors engage in more informed interactions with customers and resolve issues faster. Continue reading Mitel Enhances Contact Center Solution to Power Exceptional Customer Experiences for Today’s Mobile Consumer

Grand Pacific Resorts pairs family-friendly vacations with concierge-level customer service from NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that Grand Pacific Resorts has elevated its customer service with NewVoiceMedia’s ContactWorld solution, enabling agents to provide superior experiences. With NewVoiceMedia’s ContactWorld for Service technology, Grand Pacific Resorts’ customers are able to connect to the most appropriate agent, first time. Continue reading Grand Pacific Resorts pairs family-friendly vacations with concierge-level customer service from NewVoiceMedia

Businesses should embrace gamification to enhance workforce engagement in the back office, says eg solutions

PRESS RELEASE: The back office is likely to see a rapid change in the next few years thanks to the greater use of gamification in enhancing many line-of-business apps. With the blurring of lines between consumer and business technologies, many back office applications need to develop a softer tone to encourage users to engage more and help increase productivity. According to eg solutions, pioneers in back office workforce optimisation software; gamification can help businesses boost employee engagement and retain a new generation of workers. Continue reading Businesses should embrace gamification to enhance workforce engagement in the back office, says eg solutions

Xerox Named a Leading Contact Centre Outsourcing Service Provider in Everest Group’s 2016 Report

PRESS RELEASE: For the fourth year in a row, industry research firm Everest Group is recognising Xerox as a leader in contact centre outsourcing in its report ‘Contact Centre Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016.’ Continue reading Xerox Named a Leading Contact Centre Outsourcing Service Provider in Everest Group’s 2016 Report