PRESS RELEASE: TCN announced that TMC, a global, integrated media company, has named TCN Platform 3.0 a 2015 BPO Excellence in IT Services Award winner. TCN’s flagship product, Platform 3.0, is recognized for its outstanding success within the IT service provider industry, particularly for the innovation and technical advancements it brings to the BPO community.
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording and business analytics (BI).
“We are thrilled to be recognized as one of four recipients of this year’s BPO Excellence in IT Services Award,” said Terrel Bird, CEO and co-founder of TCN. “Over the last six months, we have experienced a 60-percent growth within the BPO market, so it’s an honor to have our flagship product acknowledged as being an innovative leader in this space.”
The 2015 BPO Excellence in IT Services Award honors companies that have demonstrated effectiveness in delivering value and quality to their partner organizations through their services.
“Congratulations to TCN for receiving a 2015 CUSTOMER Magazine BPO Excellence in IT Services Award. TCN has been selected for enhancing the IT service provider relationship,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
TCN recently launched Business Intelligence, a fully integrated analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency.