Mitel Accelerates Lead in Mobile Enterprise With Mobile and Cloud Innovations

PRESS RELEASE: Mitel® announced a disruptive series of new solutions that accelerates its lead in the mobile enterprise market. The announcements, made in Berlin at the Mitel Next event, reflect rapid implementation of the company’s strategic vision of the cloud-based mobile enterprise designed to address the evolving needs of a mobile-first world for enterprises, workers and consumers. Continue reading Mitel Accelerates Lead in Mobile Enterprise With Mobile and Cloud Innovations

FieldAware and Mitel Bring Real-Time Mobile Communications to Field Service Organizations

PRESS RELEASE: FieldAware and Mitel® demonstrate new mobile communications to field service organizations. The integration of Mitel’s mobile, real-time communications, cloud communications and contact center technology with FieldAware’s cloud-based mobile field service management solution enables large service businesses to offer a higher level of service to customers. Continue reading FieldAware and Mitel Bring Real-Time Mobile Communications to Field Service Organizations

iQventures Taps IBM Watson for Customer Call Center Sentiment Analysis

PRESS RELEASE: iQventures, a leader in call center and call intelligence technology, announced it has joined the IBM Watson ecosystem and is leveraging Watson’s cognitive computing capabilities to provide clients with call sentiment and speech analytics through its SpeechiQ platform. Community Choice Financial, Inc. is leveraging SpeechiQ powered by IBM Watson for compliance monitoring, script adherence, and caller sentiment features. Continue reading iQventures Taps IBM Watson for Customer Call Center Sentiment Analysis

eLoyalty Continues Investment in Cloud With Enhanced Offering

PRESS RELEASE: eLoyalty, part of TeleTech Technology, has released an enhanced version of its Cisco Powered Contact Center as a Service (CCaaS) Cloud offering. The latest enhancements illustrate how eLoyalty continues to invest in its cloud technology by integrating more customer journey components and channels into each new version. Continue reading eLoyalty Continues Investment in Cloud With Enhanced Offering

Cogent Communications Selects Voxbone’s DID Numbers to Support International Contact Centers and Offices

PRESS RELEASE: Cogent Communications will use Voxbone’s direct inward dialing (DID) numbers to support its international contact centers. Cogent selected Voxbone due to the high quality of service, global coverage, and real-time provisioning, which will help support its 24-hour customer support center as well as several offices throughout the U.S. Continue reading Cogent Communications Selects Voxbone’s DID Numbers to Support International Contact Centers and Offices