Verint Cited as Workforce Optimization Market Share Leader in New Research from DMG Consulting

PRESS RELEASE: Verint® announced that it has been named a leader in the workforce optimization (WFO) market according to DMG Consulting LLC’s 2015 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2015, the research indicates that during the first half of 2015, “Verint was the WFO market leader and the strongest performer,” as well as the largest WFO vendor in the market. Continue reading Verint Cited as Workforce Optimization Market Share Leader in New Research from DMG Consulting

Pegasystems Named a Leader in Customer Service Solutions for Enterprise Organizations By Top Independent Research Firm

PRESS RELEASE: Pegasystems announced Forrester Research has named Pegasystems a leader in the new The Forrester Wave™ report evaluating customer service solutions for enterprise organizations. In this report, Forrester ranked the Pega 7 platform as having the highest score possible in “architecture and platform” and “case management” categories. Continue reading Pegasystems Named a Leader in Customer Service Solutions for Enterprise Organizations By Top Independent Research Firm

Top Global Public Pension Fund Implementing Verint Customer Engagement Optimization for Efficient Member Service Experiences

PRESS RELEASE: Verint® announced that one of the top global public pension funds is implementing more of its workforce optimization (WFO) suite, as well as adding desktop and process analytics software to its technology portfolio. Continue reading Top Global Public Pension Fund Implementing Verint Customer Engagement Optimization for Efficient Member Service Experiences