PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named its flagship product, Platform 3.0, as a recipient of the 2015 Unified Communications Excellence Award presented by Internet Telephony magazine.
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics.
“We are so honored to see our flagship product recognized among many other innovative products that are making a difference across the industry,” said Terrel Bird, CEO and co-founder of TCN. “We will continue to listen to industry and customer feedback and tailor our services to help continue to meet the progressive needs of the call center space.”
TCN recently launched Competitive Analytics, a fully integrated business intelligence analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency.
“It gives me great pleasure to present TCN with a 2015 Unified Communications Excellence Award for their cloud-based call center solution and the team’s commitment to addressing the real needs of the marketplace,” said Rich Tehrani, CEO, TMC. “It’s inspiring to see such commitment to excellence and I look forward to seeing future innovation from TCN.”