TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia

PRESS RELEASE: TCN announced its expanded partnership with CreditSoft Solutions, an Australian-based provider of competitive technology solutions for the credit and collections industry. Originally formed in 2013, the strategic partnership has been successful in promoting TCN Platform 3.0, a cloud-based contact center suite, to major Australian corporations and rapidly increasing both companies’ customer base in the region.

Contact Centre CLUB

TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The partnership provides all essential dialer features designed to help CreditSoft Solutions’ customers save significantly on operating costs, including predictive and preview dialer, message blasting, full virtual PBX, full voice disaster recovery services and more.

“The partnership between TCN and CreditSoft has gone from strength to strength,” said Mark Draper, executive director and CEO of CreditSoft Solutions. “We have been involved as partners during the entire rollout of TCN Platform 3.0 in Australia, and we continue to be impressed by the innovations that TCN brings to our customers’ businesses.”

CreditSoft Solutions delivers best-in-class payment and data solutions to the financial services, not-for-profit and contact center industries. The company actively searches for best practice providers from around the world to deliver top of the line technology solutions.

“Our relationship with CreditSoft Solutions has been extremely successful and helped expand our market share in Australia rapidly,” said Terrel Bird, CEO and co-founder of TCN. “It’s a win-win partnership, and we are committed to providing CreditSoft Solutions’ customers with the latest cloud-based contact center solutions that will increase efficiency, performance and productivity.”

“We have been working with TCN for a number of years now and continue to be amazed by their flexibility and willingness to work with our customers to provide a ‘best in class’ solution for all of their voice communication needs,” said Mai Huynh, executive director and general manager of CreditSoft Solutions.

TCN Platform 3.0 provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. TCN recently launched Competitive Analytics, a fully integrated business intelligence analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards.