TeleTech Launches Customer Journey Outcomes Solution

PRESS RELEASE: eLoyalty, part of TeleTech Technology introduced the TeleTech Customer Journey Outcomes Solution designed to help companies transform the digital customer journey. The Customer Journey Outcomes Solution connects all technology on a single platform to enable a customer’s journey and preserve the context of an interaction across all channels. Continue reading TeleTech Launches Customer Journey Outcomes Solution

Content Guru Engages with Customer Contact Expo 2015

PRESS RELEASE: Content Guru is preparing for its return to Customer Contact Expo. On its new and enlarged stand, the company will be showcasing the very latest storm® multi-channel Cloud Contact Centre capabilities – providing real omni-channel working across voice, email, web chat, SMS and social media, and encompassing inbound, outbound and automated communications. Continue reading Content Guru Engages with Customer Contact Expo 2015

Spredfast Momentum Continues with Acquisition of Social CRM Innovator Shoutlet

PRESS RELEASE: Spredfast, the leading Social Software platform announced it has acquired Shoutlet, an innovator in social data integration. The combination of Spredfast and Shoutlet creates a company with substantial resources to deliver powerful products in the fast-paced world of social. Additions to the Spredfast product portfolio include a sophisticated social campaign builder, enriched social CRM data, and expanded integrations that power deeper consumer insights. Continue reading Spredfast Momentum Continues with Acquisition of Social CRM Innovator Shoutlet