PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call centre technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced that TMC, a global, integrated media company, has named TCN’s flagship call centre suite, Platform 3.0, as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.
“It is an honor to see TCN’s Platform 3.0 recognized as an innovative technology that has helped significantly improve customer service within the contact center industry,” said Terrel Bird, CEO and co-founder of TCN. “We are always in search of ways to enhance our offerings and will continue to do so, largely based on feedback from customers and the evolving needs of the industry.”
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs. The solution closely monitors agent-customer interactions, allowing management to better analyze campaign success and team performance.
“Congratulations to TCN for being awarded a 2015 CUSTOMER Contact Center Technology Award. TCN Platform 3.0 has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
This 10th annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.