DBS Data Launches Verifi Real-Time Capture and Customer Insight Solution

PRESS RELEASE: DBS Data the UK business and consumer marketing data specialists, today announced the launch of its real-time capture and customer insight solution – Verifi. This Data as a Service (DaaS) solution enables B2B and B2C organisations to verify and append data regarding a customer or prospect in real-time during omni-channel interactions, improving decision-making, customer service, lead generation and sales. Continue reading DBS Data Launches Verifi Real-Time Capture and Customer Insight Solution

Symmetrics & PSS Help to Expand Partnership for Worldwide Customer Support of Contact Center Solutions

PRESS RELEASE: Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact centers, and PSS Help, an independent systems integrator and customer interactions solutions provider announced an expansion of their partnership to provide deeper, more flexible support for Symmetrics products worldwide. Continue reading Symmetrics & PSS Help to Expand Partnership for Worldwide Customer Support of Contact Center Solutions

TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform

PRESS RELEASE: TCN announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0. The new solution provides real-time business intelligence (BI), analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency. Continue reading TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform

Comverse to Divest BSS Business to Amdocs for Total Purchase Price of $272 Million

PRESS RELEASE: Comverse announced it has reached a definitive agreement to sell substantially all of its BSS business assets to Amdocs. The total purchase price is $272 million in cash. The transaction is expected to close by the end of September 2015, subject to various closing conditions. Continue reading Comverse to Divest BSS Business to Amdocs for Total Purchase Price of $272 Million