PRESS RELEASE: TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with ClickDebt, a cloud-based financial case management software provider in the UK. Under the partnership, TCN’s cloud-based contact center suite, Platform 3.0, will be integrated into ClickDebt’s debt collection software as an exclusive dialer and offered to ClickDebt customers across a range of industries including legal, accounting, collections, and debt recovery.
ClickDebt’s cloud-based financial case management software was specifically developed for debt collection, enforcement, and high court use to help operations run faster and more efficiently. Eliminating the need for additional staff and internal legal teams to review a case, ClickDebt processes an inbound request and connects the four primary stakeholders in a single, real-time transaction. All parties are given updates on-demand, leading to a transparent debt collection process. The partnership will help strengthen ClickDebt’s offering and create a competitive advantage by leveraging TCN’s cloud-based delivery model with pay-per-use pricing.
“We are excited to announce this partnership with TCN and strongly believe that our customers will benefit from being able to leverage a fully integrated dialing platform,” said Jan Heuff, managing director at ClickDebt. “TCN Platform 3.0’s unmatched performance and pay-as-you-go pricing were the deciding factors for us in moving forward with TCN over other providers.”
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. It provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
“We are thrilled to have been selected by ClickDebt as their recomended dialing platform and for the opportunity to be introduced to a wide network of customers within the financial and debt collection space,” said Terrel Bird, CEO of TCN. “We are confident that the integration of our technology within the ClickDebt software will significantly help its customers streamline internal processes and in turn, improve efficiency and further grow their businesses.”