First Hawaiian Bank Transforms Branches with Personal Touch of NCR Video Teller Technology

PRESS RELEASE: First Hawaiian Bank, Hawaii’s oldest and largest financial institution, today announced the grand opening of its new Waiakea branch and, with it, introduced a new approach to personalized service through NCR Interactive Services. At the new Waiakea branch, First Hawaiian Bank (FHB) tellers will assist customers remotely through new video teller machines that look similar to an ATM. Continue reading First Hawaiian Bank Transforms Branches with Personal Touch of NCR Video Teller Technology

Mediapost Group Selects Altitude Software Contact Center Solutions in the Cloud

PRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, today announces that Mediapost Group, a customer relationship management expert group of companies in Spain, selected Altitude Cloud Contact Center solutions to deliver better services and enable future business expansion. Continue reading Mediapost Group Selects Altitude Software Contact Center Solutions in the Cloud

Salesforce Launches Desk.com App Hub, Empowering Fast-Growing SMBs to Leverage Customer Service to Accelerate Growth

PRESS RELEASE: Salesforce, the Customer Success Platform and world’s #1 CRM company, today launched the Desk.com App Hub, empowering fast-growing SMBs to leverage customer service to accelerate growth. The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Continue reading Salesforce Launches Desk.com App Hub, Empowering Fast-Growing SMBs to Leverage Customer Service to Accelerate Growth

Calabrio Recognized as Sole Visionary in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization

PRESS RELEASE: For the third year in a row, Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today was proud to be positioned as the only “Visionary” in the 2014 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization1. Continue reading Calabrio Recognized as Sole Visionary in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization