NICE and Truphone Announce Integrated Cellular Recording Solution for International Compliance

PRESS RELEASE: NICE Systems and Truphone, the global mobile network, today announced that they have successfully integrated the cellular carrier’s mobile recording service with the NICE Trading Recording (NTR) system. Continue reading NICE and Truphone Announce Integrated Cellular Recording Solution for International Compliance

Aspect Software Bolsters Leadership, Adds Strategic Sales Personnel

PRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the addition of two experienced executives to Aspect’s global sales leadership team, following investments in key sales readiness and channel growth initiatives. Continue reading Aspect Software Bolsters Leadership, Adds Strategic Sales Personnel

Pegasystems Raises the Bar for Customer Experience with Latest Industry-Leading Customer Service Application

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise announced significant innovations to its customer service application. Pega Customer Service engages customers while maintaining context and visibility, as they seamlessly transition across communication channels and devices – unifying social media, mobile apps, live chat, co-browsing, phone calls, and in-person service. Continue reading Pegasystems Raises the Bar for Customer Experience with Latest Industry-Leading Customer Service Application