New Real-Time Agent Coaching Solution Raises Speech Analytics to New Heights

PRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications, quality management and contact centre solutions, announced the release of Real-Time Speech Analytics, an innovative speech optimisation software solution that delivers real-time monitoring, coaching of all calls for compliance and quality assurance purposes. Continue reading New Real-Time Agent Coaching Solution Raises Speech Analytics to New Heights

Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease launched today in Europe

PRESS RELEASE: A new cloud-based platform that will bring ease and simplicity to contact centre operations for the small to mid-sized business, has gone live from Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions. Continue reading Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease launched today in Europe