Research Shows Link Between Customer Service and Revenue Still Overlooked By UK Organisations

PRESS RELEASE: Research commissioned by customer service specialists KANA® Software, A Verint® Company (NASDAQ: VRNT), suggests many organisations are overlooking the potential for customer service improvements that could drive revenue.

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Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud

PRESS RELEASE: Aeriandi has helped transform the security of customer telephone payments for Shop Direct, the UK’s leading multi-brand digital retailer. Continue reading Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud

Legal & General partners with Hemsley Fraser to create ‘world-class’ customer empathy programme

PRESS RELEASE: Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff in its Insurance Customer Service division, in customer empathy and engagement, through a programme designed in partnership with learning specialist Hemsley Fraser. Continue reading Legal & General partners with Hemsley Fraser to create ‘world-class’ customer empathy programme