BLOG: Planes arrive from all over the globe, and in order to land, they need to get into an orderly queue. This queue might stretch 50 miles or so away from the runway and it’s first come first served with the longest waiting plane landing first. Continue reading Are your clients taking calls in the same way planes land at an airport?
PRESS RELEASE: Jonathan Gale, CEO of NewVoiceMedia, a leading cloud contact centre vendor, has been selected as a finalist in the ‘Male Entrepreneur of the Year’ category of the Investor AllStars Awards 2014. Continue reading NewVoiceMedia CEO announced as finalist at the Investor AllStars Awards 2014
PRESS RELEASE: Research commissioned by customer service specialists KANA® Software, A Verint® Company (NASDAQ: VRNT), suggests many organisations are overlooking the potential for customer service improvements that could drive revenue.
PRESS RELEASE: Aeriandi has helped transform the security of customer telephone payments for Shop Direct, the UK’s leading multi-brand digital retailer. Continue reading Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud
PRESS RELEASE: Legal & General, one of the UK’s leading financial services companies, is training all 1,300 staff in its Insurance Customer Service division, in customer empathy and engagement, through a programme designed in partnership with learning specialist Hemsley Fraser. Continue reading Legal & General partners with Hemsley Fraser to create ‘world-class’ customer empathy programme