Webinar Recording: GE Capital – What price do you put on customer loyalty?

EnghousePRESS RELEASE: Customers are the lifeblood of any organisation and should be at the heart of everything you and your employees do. Join GE Capital, the leading commercial finance solutions provider, and Enghouse Interactive as they explore the best practices to keep customers loyal and how to consistently manage and measure the customer journey from initial enquiry to fulfilment to create a truly Customer Centric Enterprise.

Contact Centre CLUB

This webinar will offer a real practical guide into how GE Capital address and cover strategies such as:

ANYTIME, ANYWHERE, ANYHOW – Understanding your customers, channels, regions and offer them access anytime, anywhere, anyhow.

THE CONNECTED ENTERPRISE – Knowing who in your organisation is best placed to deal with a specific customer or enquiry to provide the correct answer.

MEASURE AND REWARD – Having the right metrics in place is key in driving the right behaviours and ultimately the best rewards.

COMPLIANCE – Understanding one size doesn’t fit all whilst adhering to compliance and regulatory requirements.

Please click the secure link below to watch the recording of the event:


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Thanks to Enghouse Interactive (www.enghouseinteractive.co.uk) for their support of this event.

If you are interested in the Enghouse Interactive offering, please contact:

Jeremy Payne on Jeremy.Payne@enghouse.com

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