Webinar Recording: GE Capital – What price do you put on customer loyalty?

EnghousePRESS RELEASE: Customers are the lifeblood of any organisation and should be at the heart of everything you and your employees do. Join GE Capital, the leading commercial finance solutions provider, and Enghouse Interactive as they explore the best practices to keep customers loyal and how to consistently manage and measure the customer journey from initial enquiry to fulfilment to create a truly Customer Centric Enterprise.

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Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms

PRESS RELEASE: The Isle of Man Government is improving its engagement with citizens and boosting efficiency in its internal operations using AchieveForms, the intelligent Web forms solution from Firmstep. Continue reading Isle of Man Government Enhances Citizen Interaction and Internal Efficiency Using Firmstep’s AchieveForms

Sytel Install 1000th Call Center Agent Seat in Turkey

PRESS RELEASE: Sytel Limited, a leading global vendor of contact center solutions, has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Sytel supplies a communications platform, Softdial Contact Center™ (SCC) which delivers inbound, outbound and multimedia capability, via a network of local reseller and integration partners. Sytel is winning a substantial share in the demanding Turkish market, via integration partner Intelitel. Continue reading Sytel Install 1000th Call Center Agent Seat in Turkey