Avaya “Right-sizes” Contact Center Solutions for Midsize Businesses

PRESS RELEASE: Avaya today announced Avaya Contact Center Select, the latest addition to its customer experience management solutions for midsized businesses. Avaya Contact Center Select offers sophisticated, multichannel contact center capabilities with the simplicity needed by a midsize organization. Continue reading Avaya “Right-sizes” Contact Center Solutions for Midsize Businesses

Clarabridge 6.2: Faster CEM Throughout the Organization

PRESS RELEASE: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced the release of Clarabridge 6.2 at their Clarabridge Customer Connections(C3) Conference today. Now more than ever, CEM professionals need to be able to easily distill insights from an ever-expanding number of sources, including social media and other unstructured data sources. Continue reading Clarabridge 6.2: Faster CEM Throughout the Organization

Top Bank Deploys Pilot of Creative Virtual’s Natural Language Self-Help System in Spanish

PRESS RELEASE: Creative Virtual is excited to announce its first V-Person technology install in Spanish for a top financial services company. This Spanish version of the solution is currently available to all of the bank’s many millions of users, with additional self-serve updates being currently added. Continue reading Top Bank Deploys Pilot of Creative Virtual’s Natural Language Self-Help System in Spanish

Open GI and Callstream partner to give brokers better technology and communications

PRESS RELEASE: Open GI, a technology provider to the insurance industry, and Callstream, experts in cloud-based call management technology, have partnered to offer a new range of technology and communications services to UK insurance brokers. Continue reading Open GI and Callstream partner to give brokers better technology and communications