Insurance Provider Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution

inContact-hi-rezPRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact centre agent optimization tools, today announced that a large insurance provider has selected inContact to replace legacy software with a cloud solution that will support high quality customer experiences, boost contact centre workforce efficiency and reduce operational costs.​ Continue reading Insurance Provider Chooses inContact Cloud Contact Center Software and Award-Winning Personal Connection Outbound Solution

Holistic view can help UK businesses reduce £10bn loss from poor customer service – says Sunrise Software

PRESS RELEASE: UK-headquartered Service Management company Sunrise Software has today published an article detailing how adopting a centralised Customer Service Management platform can help businesses to focus on customer relationships at all levels and across supply chain operations. The article helps businesses to address the issues raised by the Institute of Customer Service (ICS), which has monitored the UK economy closely for nearly 6 years. The ICS highlights the billions lost to UK businesses through poor service and states that customer service is a proven driver for better business performance and growth. Continue reading Holistic view can help UK businesses reduce £10bn loss from poor customer service – says Sunrise Software

Intelemedia Receives 2014 Customer Service Rising Star Award from CRM Magazine

PRESS RELEASE: Intelemedia announced today that CRM magazine, has named Intelemedia as a Customer Service Rising Star award winner. The Customer Service Rising Star award recognizes emerging companies which in the past year have made a significant impression on the industry. Leader’s Choice technology not only connects customers to a live agent, but connects them to the best agent available, and provides in-depth analytical reporting. This represents a significant game changer for customers looking to improve their sales and customer service performance. Continue reading Intelemedia Receives 2014 Customer Service Rising Star Award from CRM Magazine

BrightBox Solutions Announces Availability of Help Desk Software Hybrid Licensing Model Combining Perpetual License with Pay as You Go Hosting

PRESS RELEASE: BrightBox Solutions, the software development company behind the innovative Help Desk Premier software, is pleased to announce the availability of a new and unique pricing model, offering tremendous value to customers. Continue reading BrightBox Solutions Announces Availability of Help Desk Software Hybrid Licensing Model Combining Perpetual License with Pay as You Go Hosting