Survey Shows Domestic Landline Has Not Yet Reached the End of the Line

63% of UK adults use their domestic landline at least once a week according to a YouGov survey carried out on behalf of outsourcing company Firstsource Solutions. This is despite 94% of UK adults now owning a mobile phone, according to the Ofcom 2013 Communications report.  Continue reading Survey Shows Domestic Landline Has Not Yet Reached the End of the Line

8×8 now available in the UK and Europe through 8×8 Solutions, Formerly Voicenet Solutions

8x8-solutions-HiRes (2)8×8, Inc., a provider of cloud-based unified communication and collaboration solutions, today announced the formal launch of its services in the UK and Europe through recently acquired UK-based Voicenet Solutions, now operating as 8×8 Solutions.  Continue reading 8×8 now available in the UK and Europe through 8×8 Solutions, Formerly Voicenet Solutions

Genesys Acquires Ventriloquist To Extend Cloud-Based Customer Experience Offerings

Geneys_logoGenesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired Ventriloquist Voice Solutions International (www.vvsii.com). The Ventriloquist solution brings additional scale and reach to the Genesys cloud-based proactive communications offerings, which help companies to deliver persona-based, branded customer interactions over voice, SMS, email, and mobile to improve the customer experience. Ventriloquist is an existing partner of Genesys with a substantial installed base of customers in Canada and the U.S.  Continue reading Genesys Acquires Ventriloquist To Extend Cloud-Based Customer Experience Offerings

Sabio wins Avaya Partner of the Year award

Avaya LogoAvaya has selected customer contact technology specialist Sabio as its Partner of the Year. Sabio was presented with the award, which recognises the partner organisation that has delivered the greatest, end-to-end contribution over the previous year, at Avaya’s Annual Partner Event held earlier this week at London’s Cumberland Hotel.  Continue reading Sabio wins Avaya Partner of the Year award

Resurgent Capital Services Implements CallMiner Speech Analytics to Maintain Compliance

CallMiner, the leader in speech analytics and compliance solutions for contact centers, and Resurgent Capital Services, a leading manager and servicer of consumer debt portfolios, today announced that Resurgent has implemented the CallMiner Eureka speech analytics solution to ensure continued oversight, compliance and customer satisfaction.  Continue reading Resurgent Capital Services Implements CallMiner Speech Analytics to Maintain Compliance