Capita selected by Tesco Mobile to form partnership

PRESS RELEASE: Under the terms of the partnership Capita will continue to enhance Tesco Mobile’s award winning customer service propositions, using technology and service design methods to deliver a high quality customer experience. The deal is worth approximately £140m for an initial five year term and is due to commence on 1st August 2016. Continue reading Capita selected by Tesco Mobile to form partnership

Ultracomms appoints Derwyn Jones at Chief Executive Officer

PRESS RELEASE: Ultracomms announced the appointment of Derwyn Jones as Chief Executive Officer. Derwyn brings with him over twenty-five years’ experience in the contact centre and business process outsourcing (BPO) industries, and has a proven track record in delivering improvements in operations, sales, cost control, quality and productivity. Continue reading Ultracomms appoints Derwyn Jones at Chief Executive Officer

Autom8 Group partners with Nixxis to deliver a unique Contact Centre Solution

PRESS RELEASE: Autom8 Group, the Birmingham based contact centre software publisher announced a distribution partnership with Belgian outfit Nixxis. Autom8 Group provide end to end contact centre solutions to companies of all sizes and industries, being a true software development hub their solutions are custom built to client requirements. Continue reading Autom8 Group partners with Nixxis to deliver a unique Contact Centre Solution

inContact Announces Second Major 2016 Release of Award-Winning Customer Interaction Cloud

PRESS RELEASE: inContact announced the details of its second major release of Customer Interaction Cloud for 2016, version 16.2. These advancements are centered on providing inContact customers the power to achieve their customer experience and business goals by unlocking the true potential of the cloud. Continue reading inContact Announces Second Major 2016 Release of Award-Winning Customer Interaction Cloud

Genpact Helps Companies Use Artificial Intelligence to Automate Processes and Anticipate Customer Needs

PRESS RELEASE: Genpact launched its Neural Intelligence Platform that harnesses the power of artificial intelligence technologies, and brings middle and back office processing to the same level of digital automation as the front office to drive seamless customer journeys. Continue reading Genpact Helps Companies Use Artificial Intelligence to Automate Processes and Anticipate Customer Needs