Mitel: 5G, IoT, Big Data: Everything to Do with Customer Service

BLOG: by Wes Durow, Chief Marketing Office, Mitel… Imagine if your customers and partners had seamless and effective access to your company’s most knowledgeable people on your products and services. In essence, you would have the ability to make every employee a customer service expert, able to address everything from the simplest questions (standard billing) to more targeted needs (assistance in a different language). Continue reading Mitel: 5G, IoT, Big Data: Everything to Do with Customer Service

Astute Solutions Introduces Social Command Center to Deliver Real-Time Insights

PRESS RELEASE: Marketing and customer experience professionals know that social media engagement happens in the moment. Astute Solutions, makers of smart customer engagement software, recently released Command Center, a new analytics dashboard within their Astute Social™ software that shows comprehensive social media data in real time. Continue reading Astute Solutions Introduces Social Command Center to Deliver Real-Time Insights

Cloud-Based Telephony Innovator, Sesui, Attends Queen’s Awards For Enterprise Royal Reception

PRESS RELEASE: Sesui, the cloud-based telephony and contact centre innovator, attended the 2016 Queen’s Awards for Enterprise Royal Reception held at Buckingham Palace on Thursday 14th July. Hosted by Her Majesty The Queen, the event marked a celebration of this year’s Award winners and their outstanding business achievements within the fields of Innovation, International Trade and Sustainable Development. Continue reading Cloud-Based Telephony Innovator, Sesui, Attends Queen’s Awards For Enterprise Royal Reception

8×8 Expands International Footprint with Investments in Europe, Asia Pacific, and LATAM to Support Mid-Market and Enterprise Customer Growth

PRESS RELEASE: 8×8 announced that the company is expanding its international footprint with new investments in Europe, Asia Pacific, and Latin America (LATAM) to support growing demand from global and distributed mid-market and enterprise customers. Continue reading 8×8 Expands International Footprint with Investments in Europe, Asia Pacific, and LATAM to Support Mid-Market and Enterprise Customer Growth