Aspect Software Launches Aspect Verify 17 in the UK

Banks and payment services providers are set to benefit from new identity verification functionality in the latest major version release of the trust platform, Aspect Verify™ version 17 from Aspect Software. The software has been designed to offer heightened support for multi-factor identity authentication for internet payments, while maintaining a seamless and secure user experience. Continue reading Aspect Software Launches Aspect Verify 17 in the UK

8×8 Teams with Ingram Micro to Distribute Global Cloud Communications and Contact Center Solutions

8×8, the world’s first Communications Cloud provider, announced a new agreement with Ingram Micro Inc. to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team-collaboration solutions to channel partners supporting mid-market and enterprise companies in the U.S. and Canada. Continue reading 8×8 Teams with Ingram Micro to Distribute Global Cloud Communications and Contact Center Solutions

Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth

Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Daniels will be responsible for expanding strategic platform partnerships, as well as leading Calabrio’s technology integration as part of the company’s aggressive organic and inorganic growth plans. Continue reading Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth

Emcien and Helix Forge Partnership to Help Contact Centers Turn Their Data into Immediate, Continuous Value

Emcien® and Helix Business Solutions announced a ground-breaking collaboration that combines the market-leading strengths of each company to help contact and customer service centers turn the data they collect into immediate, continuous value. Helix brings deep contact center, customer experience, and Oracle Service Cloud technology expertise to the partnership. Continue reading Emcien and Helix Forge Partnership to Help Contact Centers Turn Their Data into Immediate, Continuous Value

DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics

DialogTech, the leading provider of actionable marketing analytics for phone calls announced the launch of Dashboard Insights, fully customizable and visually stunning reports that set the standard for how marketers measure and analyze the impact of phone calls on the customer journey. Businesses and agencies can now access and visualize DialogTech’s industry-leading call analytics data however they choose to gain the right insights into how phone calls from digital advertising, website interactions and offline marketing drive appointments, customers and revenue. Continue reading DialogTech Launches Dashboard Insights: Omni-Channel Marketing Reports from the World Leader in Phone Call Analytics