Creative Virtual Introduces V-Person Live Chat™ for a Fully Integrated Customer Support Experience

PRESS RELEASE: Creative Virtual has announced the official launch of V-Person Live Chat. This newest addition to Creative Virtual’s suite of Smart Help solutions empowers organisations to deliver a fully integrated customer support experience by combining self-service virtual agents and human-assisted live chat. Continue reading Creative Virtual Introduces V-Person Live Chat™ for a Fully Integrated Customer Support Experience

WPS Selects NICE Workforce Optimization Solution to Enhance Business Processes and Performance

PRESS RELEASE: NICE announced that WPS Health Solutions has adopted NICE’s Workforce Optimization (WFO) solution to support its high-performing organization. NICE WFO is being used to boost business processes across the organization and drive superior employee performance, helping WPS improve quality, productivity, and efficiency. Continue reading WPS Selects NICE Workforce Optimization Solution to Enhance Business Processes and Performance

AlmavivA Brazil Implements Avaya Contact Center Solutions

PRESS RELEASE: Avaya announced that AlmavivA Brazil, an Italian information and communication technologies (ICT) provider, has implemented Avaya Contact Center Solutions to modernize its customer service operations. The project, implemented by the Betta Group, helps AlmavivA Brazil optimize response times for customers as well as costs for the company with the flexibility needed for a rapidly growing company. Continue reading AlmavivA Brazil Implements Avaya Contact Center Solutions

8×8 Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for Fifth Consecutive Year

PRESS RELEASE: 8×8 announced that the company has been recognized by Gartner as a Leader in the August 23, 2016 “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide”1 for the fifth consecutive year. This is validation for 8×8’s momentum in the mid-market and enterprise segment; the reach of its global network, delivery and deployment capabilities; and the high quality, reliability and security of its global cloud communications solutions. Continue reading 8×8 Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for Fifth Consecutive Year

Microsoft’s stake in artificial intelligence leads the way for serious business use

PRESS RELEASE: This week, Microsoft announced its acquisition of Genee, an artificial intelligence (AI) firm that produces a ‘power’ scheduling personal assistant for Office 365. Stephen Ball of Aspect Software suggests that the software giant’s buy-out of such technology is the start of a significant phase of serious business use of artificial intelligence, machine learning and natural-language processing. Continue reading Microsoft’s stake in artificial intelligence leads the way for serious business use