Salesforce Announces Strategic Agreement with Dell Technologies

PRESS RELEASE: Salesforce and Dell Technologies announced a strategic technology agreement. Extending the long-standing relationship between the two companies, Dell Technologies will expand the use of Salesforce’s market-leading sales, service, and marketing applications and CRM platform, which have been made smarter by Einstein artificial intelligence, to thousands of Dell Technologies employees worldwide, empowering them to deliver even greater customer success. Continue reading Salesforce Announces Strategic Agreement with Dell Technologies

Comprehensive Pain Specialists Relieve Contact Center Agony with Avaya

PRESS RELEASE: Comprehensive Pain Specialists (CPS) makes it their mission to help patients find relief from all types of pain. To alleviate a major sore point responsible for significant dysfunction in its communications and patient service operations, the only answer was a complete replacement with an Avaya Enterprise Cloud: xCaaS solution. Continue reading Comprehensive Pain Specialists Relieve Contact Center Agony with Avaya

Helping Reduce the Impact of False Calls in 9-1-1 Centers is a Breeze™ with Intelligent Automation from Avaya

PRESS RELEASE: The Internet of Things and the mushrooming world of IoT devices, including the latest generation of smartphones and smart watches, is revolutionizing the way we communicate and connect to people and machines. But they are also the source of a growing list of 9-1-1 false events that can block the emergency service network. Continue reading Helping Reduce the Impact of False Calls in 9-1-1 Centers is a Breeze™ with Intelligent Automation from Avaya

Semafone announces availability of secure telephone payment solution for call centers on Genesys AppFoundry

PRESS RELEASE: Semafone has launched its secure payment solution for contact centers, Cardprotect, on the Genesys AppFoundry, an online marketplace dedicated to providing customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services. Continue reading Semafone announces availability of secure telephone payment solution for call centers on Genesys AppFoundry