Webhelp Announces Debt Refinancing

PRESS RELEASE: Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m First Lien Term Loan Facilities. Pro forma for the new raise, the total First Lien Term Facilities are €635m. The transaction optimises Webhelp’s financing structure by decreasing annual interest expense as well as providing strong liquidity for its next phase of growth and expansion. Continue reading Webhelp Announces Debt Refinancing

Death of the cold call

PRESS RELEASE: The number of cold calls being made to businesses in the UK has reduced dramatically in the last five years, according to recent figures released by telephone answering service alldayPA. The company found that between 2011 and 2016 there was a 73 per cent decrease in the number of cold calls being received by its clients. This type of call now accounts for only seven per cent of all communication received – down from 26 per cent five years ago. Continue reading Death of the cold call

International Financial Technology Company Selects inContact to Drive Customer Service Results and Fuel Growth

PRESS RELEASE: inContact, Inc., a NICE company, announced fast-growing financial technology company will utilize inContact’s Customer Interaction Cloud to increase economic opportunity for its clients. The company will leverage the cloud flexibility to integrate its two contact centers in Mexico, and over 200 locations within the United States, into one seamless system of more than 1,000 agents. Continue reading International Financial Technology Company Selects inContact to Drive Customer Service Results and Fuel Growth

Optus Business Partners With Flight Centre In Customer Focused Transformation

PRESS RELEASE: Optus Business announced a $75 million five-year agreement with Flight Centre Travel Group Limited (Flight Centre) that will see Optus deliver a range of new collaboration and communication services, as the international travel company embarks upon the next phase of its transformation strategy to 2021. Continue reading Optus Business Partners With Flight Centre In Customer Focused Transformation